1) What is the warranty on ISC Coilovers?
ISC offers a full 5 year warranty from any manufacturing defects and 2 years for all seals. If leaking or a defect occurs within that time frame, ISC will replace the needed part of the coilover that is damaged for you at no cost. Email us for a warranty claim and we would be happy to assist you. If your coilover needs replacing after warranty is expired we offer our customers replacement units at a discounted rate $75.00 each. We strive to have one of the most supportive warranties in the industry for coilovers and suspension parts.All rebuilds are done in house here in our USA facility.
ISC Suspension is not responsible for misuse, installation errors, or any results from tampering with or modifying your vehicle. Installation and labor costs are not included with the purchase of our product, and can be done for an additional fee by one of our dealers.
Be advised you have 30 days from the day you receive your product to register for our warranty. Any product that is not registered will only receive a 1 year warranty on all components.
***Warning: Any items that are shipped to us without the proper RMA number and without our knowledge will be refused. To send an item in please follow our warranty process and fill out/email the proper form. ***
Please note our warranty does not cover:
- Any products that are used on public roads, highways, and or government maintained roads or non-motorsport roads or tracks.
- Any products not purchased through an authorized ISC Suspension dealer. Dealer List can be found here: Dealers
- Any products that show abuse, improper installation, or collision.
- Any products that have been altered in any way.
- Seized Collars, ISC Suspension recommends using anti-seize on all collars to avoid this.
Please also be aware, any RMA that is not packaged in the same fashion as when we originally shipped it or that arrives in non sell-able condition will be denied and a return label will be requested.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To personalize your experience
(your information helps us to better respond to your individual needs)
• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, simply click on the unsubscribe options at the bottom of every email..
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘Edit Profile’ page.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
This policy was last modified on May 4, 2010
ISC Suspension NA
info (at) iscsuspension-na.com