Lifetime Warranty
We are proud to announce our Limited Lifetime Warranty on all ISC coilovers!
All ISC Suspension coilovers are covered by a Limited Lifetime Warranty that is available to the original purchaser only (non-transferable).
ISC Suspension warranties its products to the original purchaser against defects in workmanship and material. The warranty is limited to North America only. Professional installation is recommended with all products to avoid improper handling and/or installation. ISC does not warranty damages caused by improper installation
Our Limited Lifetime Warranty covers bolt-on components such as bottom mounts, top hats, camber plates, collars, spring perches and springs. Shock bodies (also commonly referred to as shafts, dampers and struts) and their internals such as seals and fluids are covered for 2 years from the original purchase date.
Non-coilover related ISC Suspension products, with the exception of ISC coilover covers, are covered by a limited 5 year warranty (Spacers, arms, etc.). ISC coilover covers have a 1 year warranty.
Pillowball mounts are covered for a 2 year period whether it may be on a coilover or on an adjustable arm.
ISC is not held liable for seizing of any threaded parts and worn / rusted finishes. As the responsibility of the end user, we HIGHLY recommend anti seize, coilover covers, and regularly inspecting parts for wear.
In order to more accurately find a fault, ISC may request an item be sent in for inspection before a claim is deemed warrantable, or offer a replacement at full cost until the item in question is sent back in for a refund once it is deemed faulty. If no fault is found, there will be no credit given.
Shipping for all claims is the responsibility of the end user to and from ISC-NA.
ISC Suspension has the right to deny any claim at our own discretion.
ISC Suspension’s Limited Lifetime Warranty DOES NOT apply to the following:
- Any products that show abuse, improper installation or collision.
- Any products that have been altered in any way.
- Seized collars. To avoid this, ISC Suspension recommends using anti-seize on all collars/threaded areas of the shaft or by purchasing ISC Coilover Covers to protect the shafts from the elements.
For a warranty part to be deemed warrantable, we will choose to follow one of the 3 following processes:
- Fill out the warranty form and include photo(s) / video of clearly damaged part or diagnostic receipt from mechanic
- Purchase a new part that you feel may be faulty, and after replacement, send the old part in for evaluation with the below form filled out. A refund will be granted if the product is found to be faulty
- Send the coilover in for evaluation along with the below form, replacement parts will be swapped at no charge if deemed necessary. Note: All coilover collars / mounts must spin freely prior to sending
Please fill out this form for all warranty claims
ISC WARRANTY CLAIM FORM
For identifying your coilover valving option, it is best to identify the marking on the bottom of your shock. You may have to remove the lower mount in order to verify. Here are the following codes for identification purposes
Sport: A, AA, B,C, CC, M, N, H
Track: T, E, F, P, Q, R
***ISC Suspension has the right to authorize or deny a warranty claim for any reason***
Legal Disclaimer: All ISC Suspension coilovers and products are for off road use or Motorsport use only and cannot be installed on vehicles that will be driven on public roads or highways. This can result in injury or may not comply with your location’s regulations for public roadway usage. ISC is not responsible for miss use, tampering with or damages caused by or resulting from our product. Failure to comply may result in voided warranties. Professional installation is mandatory and products that are not installed properly will not be warrantied. If you have questions, please contact ISC Suspension at 603-945-2805 or email [email protected].